Política de reembolso

We understand that sometimes a digital library might not be the perfect fit. Here's how we can help:

Haven't downloaded it yet?

No problem! We offer full refunds for any digital library purchase within 48 hours of the purchase date, as long as you haven't downloaded it yet. Just contact us at info@komposeaudio.com and we will get your refund processed quickly.

Already downloaded?

Once a product has been downloaded, we’re unable to offer refunds. This is because digital products can’t be “returned” in the traditional sense and there’s no way to guarantee they won’t still be used after a refund is processed.

For this reason, our refund policy is firm to protect the integrity of our digital products. If you have any questions or concerns about a product before purchasing, feel free to reach out to us. We’re here to help and ensure you have all the information you need to make the right decision!

What if I’ve downloaded the product but can’t get it to work?

If you’ve downloaded your product and are experiencing technical issues, our first priority is always to help you get up and running. In most cases, problems can be resolved quickly once we’ve had a chance to look into them.

If, after troubleshooting, we’re unable to resolve the issue and the product cannot be used on your system, we will of course issue a full refund.

To help us diagnose and resolve any issues as efficiently as possible, we may ask you to provide your full system specifications, along with screenshots or a short video clearly showing the problem.

You have the wrong version of Kontakt

If you've purchased a Kompose Audio product that requires the full version of Kontakt and are seeing 'Demo Mode' when loading the instrument in the free Kontakt Player, this means the instrument is not compatible with the free Kontakt Player. Our products clearly state the software requirements on each product page, right below the 'Add to Cart' button, in the cart and as well as in the support section.

Please note, we cannot offer refunds if you do not have the full paid version of Kontakt, as we have no way to verify if you're only using the free Kontakt Player.

To avoid any issues, we kindly ask you to double-check the software requirements before making a purchase. Unfortunately, we cannot issue refunds if the required software is not available on your system.

How long does it take to receive a refund?

Refunds are typically processed within a few days, but please allow up to 10 business days for the amount to appear in your account.